Refund policy

PROJECT 49

Refund & Return Policy

Last Updated: November 3, 2026

At Project 49, every piece is made with care. Because our products are made to order, we have specific guidelines for refunds, returns, and exchanges.

Please review our policy before placing an order.

1. Change of Mind

Because our products are made to order, we do not accept returns or offer refunds for change-of-mind purchases.

This includes:

  • Ordering the wrong size.

  • Choosing the wrong colour or design.

  • No longer wanting the item after placing an order.

We encourage customers to carefully review product descriptions, size charts, and order details before purchasing.

This does not affect any rights you may have under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, we'll work with you to make things right.

Please contact us within 7 days of receiving your order and include:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the damage, defect, or incorrect item.

After reviewing your request, we may offer:

  • A replacement at no additional cost.

  • A full or partial refund, depending on the situation.

You will not be required to pay for a replacement when the issue is our responsibility.

3. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at project49.rf@gmail.com.

  • Orders may be cancelled for a full refund if production has not started.

  • Once production has begun, cancellations may no longer be possible.

  • Orders that have already shipped cannot be cancelled through this process.

We cannot guarantee cancellation requests will be accepted once an order enters production.

4. Lost or Missing Orders

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us.

We'll investigate the shipment with our fulfillment and shipping providers.

If an order is confirmed lost or otherwise qualifies for a refund under applicable consumer protection laws, we'll work with you to find an appropriate resolution.

5. Refund Processing

Once a refund has been approved:

  • Refunds will be issued to the original payment method whenever possible.

  • Processing times may vary depending on your bank or payment provider.

  • You will receive confirmation once your refund has been issued.

6. Exchanges

We do not offer traditional size or colour exchanges because our products are made to order.

If you receive an incorrect or defective item, please refer to Section 2.

7. Contact Us

Have a question about a return, refund, or order issue? We're here to help.

We aim to respond to customer inquiries within 1 business day.

PROJECT 49

Born Below Zero.